Q.What is the towing capacity of my Mini?
A. Mini USA states that you can tow 1400-1500 pounds with a 100 lb tongue weight with a Mini Hardtop, Convertible, or Clubman. The Countryman can tow 2000-2500 pounds with a 200 lb tongue weight.
Q. Will making modifications void my warranty?
A. No warranty affected components are modified, changed or replaced with our system.
Q. Will I need to cut through the bumper?
A. Yes, there are access points (port holes) that will need to be drilled out of your bumper cover.
Q. Can I install the system myself?
A. Yes, if you feel confident it is something that you can install yourself. If not, we recommend you take your product to a local body shop or Mini dealer. We do provide instructions and templates on most items.
Q. What are your hitches class ratings?
A. All of our hitches have been independently tested and have a Class II or Class III rating.
Q. Where is all the hardware for the system?
A. You will use the existing hardware that comes off the bumper of your car.
Q. Do you offer a warranty on your products?
A. Yes, we offer a one year warranty on all our products. If your product is damaged or breaks and you’ve not exceeded the weight limit of the recommended guidelines we will replace your product at no cost to you.
Q. Do you offer a military discount?
A. As a thank you to all our military customers we offer a 10% discount with valid military ID. Please send or fax a copy of your ID to firstname.lastname@example.org or fax to 614-491-5588 and a one time discount code will be given for all online orders. If you are ordering over the phone we will apply the discount at the end of the order.
Q. How do you ship my products?
A. Your products will either be shipped through USPS or UPS and you will be provided with a tracking number once your item it shipped.
Q. How long will it take my products to get to me?
A. Your products will be shipped from our facility in Ohio. Please visit USPS.com or UPS.com to view their transit map
Q. Do you ever have any sales?
A. We do our best to keep our prices as low as possible for our customers and still maintain the highest quality product we can. We do sometimes feature a product on our Facebook page that we will have on sale. Keep checking our Facebook page for the promo code you can use at checkout.
Q. Are your products made in the USA?
A. Yes, all our products are made in the USA. All the hitches and accessories are fabricated at our parent company Allfab, located in Ohio and the Cuplinks are molded in New York.
Q. Do you ship internationally?
A. Yes, we can ship internationally, however, shipping can tend to be expensive internationally, and in most cases more than the product itself. We also, do not account for any customs cost you might incur.